Terms and Conditions

General sales-, delivery- and payment conditions of:

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The Nilwik Clothing Company
Office Address:
Mergelsweg 35
6419 EA Heerlen
The Netherlands 

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(This is not a physical store adress)

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Chamber of Commerce no.93868871
VAT no. NL0030.00.218B98

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Tel: 0031 (0)45 208 71 41

(Mo 1 - 5 pm, Tu - Fri 10 am - 5 pm CET) 

General inquiries: info@nilwikclothing.com

Sales inquiries: support@nilwikclothing.com

Customer service: announcing exchanges / processing of orders: 

Rogier Nilwik, owner, sales & advertising, purchases

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• Article 1. Definitions

• Article 2. Applicability

• Article 3. Agreements

• Article 4. Prices

• Article 5. Payments

• Article 6. Delivery

• Article 7. Retention of title

• Article 8. Return of items

• Article 9. Complaints

• Article 10. Cancellation of your order

• Article 11. Withdrawal

• Article 12. Orders/ Communication

• Article 13. Force majeure

• Article 14. Applicable law and competent court

• Questons, complaints and comments

Article 1.  Definitions

1.1 The Nilwik Clothing Company is an online shop in new (retro) clothing and accessories, which can be visited at www.nilwikclothing.com has no physical store and orders can only be placed online and received by post only.

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1.2 These general conditions (further called: conditions), belonging to the internet activities of Nilwikclothing.com, are in accordance with the General Conditions Thuiswinkel which were formulated in cooperation with the Dutch consumers' association.

Article 2. Applicability

2.1 Our terms and conditions apply to all offers, orders and agreements closed through the website Nilwikclothing.com and they exclude all possible other general conditions of sales.

2.2 Accepting an offer and / or placing an order means accepting the applicability of these conditions.

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2.3 Any deviations  from these terms and conditions may only take place in written. In case of any deviation from a certain part of the general conditions, the other terms and conditions remain fully in force.

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Article 3. Agreements

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An agreement is established after the acception of the offer on our website by the customer. Nilwikclothing.com is authorized to refuse orders or to ask for additional information. If an order is not accepted, this will be reported to the customer, mentioning the reason of rejection.

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Article 4. Prices

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4.1 The prices of the articles mentioned on the product page include VAT on orders within the Netherlands and orders within the European Union. On Non-European orders no VAT will be charged but on those orders another charge is applicable with the result that the mentioned prices are the definite ones. Within countries outside the European Union any import duties can be calculated when the order arrives in the country of its destination.

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4.2 Delivery costs are (unless otherwise stated) not included in these prices. Before closing the agreement, the total price including the shipping costs is announced through our website. We offer free shipping on orders over € 250 within the Netherlands, Belgium, Luxemburg, France, Austria, Germany and the United Kingdom. Please find below a shipping rate overview:

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Shipping rates Europe Zone 1*
*Denmark, Italy, Ireland, Liechtenstein, Monaco, Norway, Portugal, Switzerland, Spain, Sweden 

Orders between €99 and €250
- Parcel €8,95 (signed for)

All orders between €99 and €250 are shipped as a parcel.

Orders under €99
- Parcel €12,95 (signed for)
- Mailbox post 0-250 grammes: €2,95

Shipping rates rest of Europe
Almost all other European countries 

Orders between €99 and €250
- Parcel : €14,95 (signed for)

All orders between  €99 and €250 are shipped as a parcel.

Orders under  €99
- Parcel: €19,95 (signed for)
- Mailbox post 0-250 grammes: €2,95

Shipping rates rest of the World
Rest of the world, and some European countries. We ship to every country in the world, always with a tracking code.

Orders between €99 and €250
- Parcel: €19,95 (signed for)
All orders between €99 and €250 are shipped as a parcel.

Orders under €99
- Parcel : €24,95 (signed for)
- Mailbox post 0-250 grammes: €2,95

Attention: the custom clearance and import taxes / duties are at customers expense!

4.3 Nilwikclothing.com can not be held to price indications which are clearly incorrect, for example as a result of obvious typing errors or misprints. No rights can be derived from unlawful pricing information.

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Article 5.  Payments

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5.1 A payment can be made in one of the ways specified during the ordering process. A customer's order can be subjected to certain aditional payment- and ordering conditions. After placing an order, the customer will receive an immediate confirmation by e-mail with the total cost, including the shipping costs. Payments can be made with:

• a) iDeal: If you use online banking from ABN AMRO, Fortis, ING, Rabobank or SNS Bank, you can pay with iDEAL. You can make your payment quickly and easily at the familiar online banking page of your own bank. Making payments in a way you were already used to.
  An electronic payment over the Internet is similar to a PIN-payment in a shop. For more information about using iDEAL on our website, click on: iDEAL

• b) PayPal: PayPal guarantees a safe and smart payment process. At home and abroad, you can pay with a bank- or giro account in an easy way, free of any charge.

• c) In case of advance payment by bank- or giro transfer, your payment has to be received completely by Nilwikclothing.com within 5 business days (Mo - Fri, with the exception of weekends and National Holidays) after ordering. If this should not succeed for whatever reason within the prescribed period, please let us know in advance and we will keep the item(s) reserved for a few days longer. Customers within the European Union can make a payment by means of a SEPA transfer. The necessary IBAN and BIC codes will be sent with every order confirmation. Most banks guarantee payment within 3 working days maximum.

• d) SOFORT Banking. When you pay via SOFORT Banking you will pay securely and directly by online bank transfer. It’s a method based on internet banking.

• e) Bancontact / Mistercash through MultiSafepay (only for Belgian bank account owners).

• f) MasterCard / Visa / American Express / Carte Bancaire through MultiSafepay.

• g) Giropay through MultiSafepay (only for German bank account owners).

• h) Direct and online through a payment with a voucher, called GiftCard, issued by Nilwikclothing.com. A Nilwikclothing.com GiftCard is transferable and valid for 1 year upon receipt.  If the value of the GiftCard is higher than your order, you will of course receive a new GiftCard for the remaining amount. 

• i) Fashioncheque: After choosing this payment method you can enter your fashioncheque code to complete your payment.

Nilwikclothing.com is an online shop, which means that you can only place an order online. We do not have a physical store or facility where customers can look at and try on our clothes.

5.2 Term of payment. In case of advance payment by bank- or giro transfer, your payment has to be received completely by Nilwikclothing.com within 5 working days business days (Mo - Fri, with the exception of weekends and National Holidays) after ordering. During this period, the ordered items are reserved online. If this should not succeed for whatever reason within the prescribed period, please let us know in advance and we will keep the item(s) reserved for a few days longer, provided this term is reasonable. 
If your payment is not received within the stated period or without a further notice of delay, the reservation will be cancelled. Two days before this period expires, you will receive an automated e-mail with a payment reminder. If no message or payment is received by Nilwikclothing.com, the order  will be cancelled and the item(s) put back in stock.

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5.3 The customer gives Nilwikclothing.com the permission to take all measures that are necessary to allow the customer to pay with the desired payment method.

5.5 In case of payments by bank transfer, the date of payment is the date of crediting of the bank account of Nilwikclothing.com.

All other payment methods are processed through the Internet Cash desk of MultiSafepay.

Article 6. Delivery

6.1 Nilwikclothing.com strives to offer all orders for dispatch on the same day, but no later than 4 business days after receipt of the payment. Nilwikclothing.com is however not obliged to do so.

All orders completed before 3.30 pm CET will be shipped the same day, Monday to Friday (for deliveries to the Netherlands it's 4.30 pm CET)! You will receive e-mails informing you of updates to your order status and a tracking link (if applicable). 

6.2 If an order cannot be shipped completely, the order won't be sent at all, unless consultation with the customer has taken place. In case the delivery of an order is delayed because (part of) the order is (temporarily) out of stock or for other reasons, or in case an order can't be processed (completely), the customer will receive a message within 7 business days after placing the order. In that case, the customer has the right to cancel the order free of any charge. Nilwikclothing.com will then arrange an immediate and complete refund.

6.3 Delay in delivery? Please always click on the track & trace link that you received via e-mail first, to check the current delivery status. In case your parcel still hasn't been delivered during the estimated time frame, please contact us. Does the tracking link show the order as ‘delivered’ but you haven’t received it? Please be sure to contact us within 7 days so we can start an investigation into the missing parcel. 

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6.4 Deviations in colour-, type-, text- and / or price changes reserved. Goods and / or services are clearly and truthfully depicted and / or described, and as fully as reasonably required.

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Article 7. Retention of title

The ordered items change their owner during the moment of the delivery of the items at the delivery address. 

Article 8.  Return of items

We do our best to describe and present our products on our website in the best possible way. If you are not completely satisfied with your purchase anyhow, you can return the item(s) to us in their original condition. To all purchases* (including discounted / sale items) applies: money back if not satisfied. 

Return policy;

All our items can be returned. To all items applies: MONEY BACK IF NOT SATISFIED, on the condition that you send your return back within 30 days after receipt and that the following requirements are met:

8.1 For returning items, the following conditions apply:

8.1.1) Return instructions
Please select the reason for return and in case you have paid by manual bank transfer, bancontact/Mister Cash or giropay also please mention your IBAN and BIC number on the return form. Payments by Creditcard or PayPal are only refunded on your creditcard- or PayPal account. Also please make sure that the article is sufficiently packed and add the return form to your return shipment, otherwise we can't process your return. You can cut off the address strip and put it on your return package. You can bring your return package to the nearest post point. As customer you are responsible for the costs of the return shipment.

8.1.2) Return period
The item has to be returned at nilwikclothing.com immediately, but at the latest within 30 days (Mo - Fri, with the exception of weekends and National Holidays). Return shipments which are received by us outside the normal return period are not excepted, unless agreed otherwise.

8.1.3) Conditions of return
The item has to be in its original state and in an unworn condition, without any smell of perfume, perspiration or cigarette smoke or any other signs of wearing. Labels have to be attached and in case there is a hygienestrip it should still be included in the article. The packaging has to be undamaged and in an impeccable condition. Returned items with a ripped/damaged packaging, that can't be sold anymore to our opinion, won't be accepted by us.
Shoes can be tried on indoors, of course, but they can't be returned anymore, as soon as they have been worn outside. Please make sure that you don't use too much perfume or make up while trying on clothes and that the items won't get damaged by any jewellery. 
Nilwik Clothing reserves the right to reject return orders and/or to charge a fee for repair or because of a reduction of the sales value, on the basis of the aforementioned points or suspected use of the items.

8.1.4) Confirmation of return receipt and refund of the purchase money
After receipt of your return order, we will check the items on the aforementioned points. As soon as possible, but at the latest within 7 business days, you will receive an e-mail with a confirmation of receipt. Immediately, but at the latest within 2 business days after return receipt, Nilwik Clothing will refund the purchase money of the returned item(s). The refund is excl. charged shipping costs**. The return costs have to be borne by the customer.

8.2.1) Return orders always have to be sufficiently stamped. These costs have to be borne by the customer. Return orders which are insufficiently stamped will be rejected at all times. 

8.2.2) Nilwik Clothing is not responsible for lost return orders. The customer himself/herself has to make sure that the return order is packed and shipped properly.
* wit the exception of books, underwear (panties), earrings, make up and legwear (because of the hygiene)

** The shipping costs of orders that were shipped for free won't be reclaimed after return receipt of course

Article 9.  Complaints

Complaints in relation to the delivery of your order

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9.1 We do our utmost to deliver a good product. After receipt of your order, you should check the delivered items immediately and report any noticed defects to us per e-mail. If an item has not been delivered in accordance with your order or if it doesn't meet the description on our website, please let us know as soon as possible per contact form or per e-mail at support@nilwikclothing.com, mentioning your order number. (On business days Mo - Fri from 9 am - 5 pm, with the exception of weekends and National Holidays)

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We place a high value on customer service. Please always contact us (within a reasonable period after your purchase), if something is wrong or if the product doesn't meet your expectations in any other way. We will do our utmost to come with the best possible solution for you!

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Complaints in relation to the quality of items
 

Of  course it can happen that the quality of a garment doesn't meet your expectations (anymore) after a certain period of use, e.g. if the garment after a short period of use already shows signs of extreme wear, if a button is missing or a zipper is broken or if you have noticed that the item doesn't look nice anymore after washing.
The warranty period on our items is 3 months after receipt of the items. Of course, this warranty is only in force if the items are used and washed in a normal frequency. In that case, the reasonably foreseeable lifetime of the concerned garment should also be 3 months.

Our clothing has to be washed according to the washing instructions attached to the concerned garment. If you have chosen a different washing method, your complaint will be rejected at all times.

This warranty expires if you have tried, without further consultation, to repair the defect yourself and/or if the instructions for use haven't been followed.

If you have such a complaint regarding an item that you bought from us, we would like to hear that from you. You can contact us per contact form or per e-mail at support@nilwikclothing.com on business days (Mo - Fri from 9 am - 5 pm, with the exception of weekends and National Holidays).

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Article 10.  Cancellation of your order

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You can cancel your order at all times, without stating a reason and without having to pay a fine, provided that the item hasn't been dispatched yet. If the item has already been shipped, the standard return policy applies, see article 8.
It is highly appreciated if you could inform us as soon as possible if you would like to cancel an order. You can inform us per contact form or e-mail at support@nilwikclothing.com, mentioning your order number

Article 11.  Withdrawal

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11.1 In accordance with the Dutch Distance Selling Regulations, the buyer has the right to withdraw an order of new items within 30 days upon receipt of the order, without having to pay a fine and without giving reasons. The buyer has the possibility to receive the order amount back. In that case, Nilwikclothing.com will also credit the already charged costs for delivering the order on the specified delivery address. 

11.2 At the latest within 30 days upon receipt of the order on the delivery address, the article has to be returned at the expense of the customer. You will receive a confirmation per e-mail, as soon as we received and processed your return order. Provided that all conditions have been met, Nilwikclothing.com will refund the order amount (minus the shipping costs) at the latest within 7 business days upon receipt of te return order.

11.3 The right of withdrawal expires at the moment that not all requirements of article 12 have been met. In that case, your return order will be considered as an exchange in accordance with article 8 of our Terms and Conditions.

Article 12. Orders / communication

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Nilwikclothing.com cannot be held responsible for any misconception, defect, delay or for receiving orders and messages incorrectly as a result of the use of internet or any other means of communication used for the communication between the customer and Nilwikclothing.com, or between Nilwikclothing.com and third parties, insofar as related to the relationship between the customer and Nilwikclothing.com, unless and for as far as it has been caused intentionally or with deliberate recklessness by Nilwikclothing.com.

Article 13.  Force Majeure

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In case of force majeure, Nilwikclothing.com has the right to, on her own discretion, postpone a customer's order or to cancel the agreement without judicial intervention, by informing the customer in writing and without the obligation for Nilwikclothing.com to pay any compensation, unless this, in the given circumstances and to standards of reasonableness and fairness, should be unacceptable.  

Article 14.  Applicable law and competent court

14.1 All rights, obligations, offers, orders and agreements, to which these Terms and Conditions apply, as well as these Terms and Conditions, are exclusively governed by Dutch law.

14.2 Of course it can happen that you are not totally satisfied about our products or services. In that case, please contact us as soon as possible, preferably per e-mail: support@nilwikclothing.com

14.3 Disputes between parties can be submitted to the competent court in the Netherlands.

14.4 If one or more of these Terms and Conditions are declared void at court ruling:

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• other conditions of these Terms and Conditions will remain in full force and effect,

• Nilwikclothing.com and the ordering customer will consult together in order to come to an agreement regarding new conditions which will fully replace the voided conditions. The new conditions have to follow the aim and the meaning of the voided conditions as much as possible.

Questions, complaints and comments

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Should you have any complaints, questions or comments after reading these Terms and Conditions, please don't hesitate to contact us per contact form or per e-mail.

All rights reserved. Nothing from these Terms and Conditions may be copied, saved and / or distributed without written permission of Nilwikclothing.com.